Frequently Asked Questions
Everything you need to know about shopping pre-loved treasures at Jamie Online Vintage.
How do you determine the condition of your vintage items?
Each piece is carefully inspected and graded. We use a scale from 'Mint' (unused) to 'Good' (visible wear). Detailed descriptions and photos of any minor flaws are always included on the product page.
Are all items professionally cleaned before shipping?
Yes, all garments undergo a professional eco-friendly cleaning process or specialized steaming to ensure they arrive fresh and ready to wear while preserving their vintage integrity.
What is your return policy for vintage clothing?
We accept returns within 14 days of delivery. Items must be in their original condition with all Jamie Online Vintage tags attached. Please note that return shipping costs are the responsibility of the customer.
How can I ensure the item will fit me correctly?
Vintage sizing varies significantly from modern standards. We provide exact measurements in inches for every garment. We recommend comparing these measurements to a similar item you already own for the best fit.
Do you ship internationally?
Absolutely! We ship worldwide via tracked courier services. International shipping rates and delivery times are calculated at checkout based on your specific location.
Are the items 100% authentic?
Authenticity is our priority. Our team of experts meticulously authenticates every designer piece in our collection to ensure you are purchasing a genuine piece of fashion history.